Every business has an origin story. Ours started with a simple question that didn't have a good answer.
The Question
A family member—let's call her Margaret—needed clearer sound. She was missing conversations at dinner. The TV volume had crept up to levels that bothered everyone else in the house. She'd stopped going to her book club because she couldn't follow the discussion.
So she looked into solutions. And the quotes came back: $4,000. $5,500. $6,200.
For a retired teacher on a fixed income, those numbers might as well have been $100,000. It wasn't going to happen. Not because she didn't value her quality of life, but because the math simply didn't work. Spending her savings on a single purchase felt irresponsible. Asking her family for help felt worse.
So she adapted. She sat closer to people. She avoided noisy restaurants. She asked people to repeat themselves and pretended she'd heard when she hadn't. She made do.
And here's the thing: the technology to help her existed. The same chips, the same engineering, the same science that goes into $5,000 devices was available in products costing a fraction of that. Not inferior technology—just unencumbered technology. Consumer electronics rather than medical devices. No audiologist appointments. No fitting fees. No prescription required.
But where do you find those products? How do you know which ones are any good? Who do you call if something goes wrong?
That's the question that started HearHelp.
What We Found
We started researching. We talked to manufacturers in Taiwan, China, and across Asia. We tested dozens of devices. We learned which features actually mattered and which were marketing fluff. We figured out how to tell quality products from junk.
And we found something encouraging: really good personal sound amplifiers exist at prices that make sense for real people with real budgets. Not cheap knockoffs—genuinely well-engineered devices that deliver clear, amplified sound in challenging environments.
We also found something frustrating: it's nearly impossible for regular consumers to find these products and know what they're getting. The market is flooded with garbage. Legitimate products are buried under sketchy Amazon listings and misleading marketing. There's no curation, no guidance, no one to call.
So we decided to build what we wished existed: a Canadian company that curates quality products, explains them clearly, prices them fairly, and actually answers when you call.
What We Believe
HearHelp isn't a medical company. We sell consumer electronics—personal sound amplifiers designed to make sounds louder and clearer in specific situations. We're very clear about what our products are and what they aren't.
But we do believe in what we're doing.
We believe that catching every word at a family dinner is a joy worth having. That watching TV at a comfortable volume is a reasonable expectation. That participating in conversations without exhaustion is something everyone deserves.
We believe that premium technology shouldn't require premium pricing. The gap between $200 and $5,000 doesn't reflect a gap in capability—it reflects a gap in business model. We chose the model that makes good technology accessible.
We believe Canadians deserve Canadian support. When you call HearHelp, you reach a human being during Canadian business hours. Someone who understands the Canadian market, Canadian shipping, and what it means to be on a Canadian fixed income trying to make sensible decisions about where to spend money.
And we believe confidence comes from a guarantee, not a sales pitch. Our 30-day return policy exists because we know not every product is right for every person. If it doesn't work for you, send it back. No questions, no guilt, no fine print.
What We're Not
We're not pretending to be something we're not.
We're not doctors. We're not audiologists. We don't diagnose or treat medical conditions. If someone needs professional medical care, we tell them so.
We're not trying to disrupt healthcare. Personal sound amplifiers serve a different market than medical hearing aids. Some people need what audiologists provide. Our customers need something different: clear, amplified sound in everyday situations, without the complexity or cost of the medical channel.
We're not the cheapest option available. You can find $30 amplifiers on the internet. We don't sell those because they don't work well enough to recommend. Our products start at $129 because that's what it costs to deliver quality that actually helps.
We're not going to disappear. We're building a real company with real support and real accountability. When you buy from HearHelp, you're buying from people who will be here next year if you need us.
Who We Serve
Our typical customer looks something like Margaret.
They're 65-80 years old. They're on a fixed income and thoughtful about spending. They've noticed that conversations have gotten harder to follow, that TV needs to be louder than it used to be, that noisy environments are more exhausting than they once were.
They've looked at the $5,000 quotes and decided that's not for them—not because they don't want help, but because the economics don't make sense.
They're not looking for a medical solution. They're looking for a practical tool that helps them participate more fully in daily life. They want something that works, from a company they can trust, at a price that's reasonable.
That's who we built HearHelp for.
We also serve their families—adult children who want to give a gift that's actually useful. Who are tired of repeating themselves at dinner or watching a parent withdraw from social situations. Who want to help without making it feel like charity or criticism.
What Comes Next
We're still growing. Still testing new products. Still learning what our customers need. Still trying to earn the trust we're asking for.
Our goal isn't to become a giant corporation. It's to serve Canadian customers well—with honest products, fair prices, and support that actually helps. To be the company we wished existed when Margaret needed it.
That's what HearHelp is. That's why we started. And that's what we're building, one customer at a time.
Questions about HearHelp or our products? Call us. We answer.