Privacy Policy

Introduction

Your privacy is important to us. HearHelp ("we", "us", or "our") is committed to protecting your personal information and your right to privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. By using our website or purchasing our products, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Place an order for our products
• Contact us for customer support
• Sign up for our waitlist or newsletter
• Communicate with us via email or phone

This information may include:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely by our payment provider)

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages you visit and time spent
• Referring website
• Device information

We use Google Analytics to help us understand how visitors use our website. Google Analytics uses cookies to collect this information. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

How We Use Your Information

We use the personal information we collect for the following purposes:

• Order fulfillment: To process and ship your orders
• Customer service: To respond to your inquiries and provide support
• Communication: To send order confirmations, shipping updates, and respond to your questions
• Warranty and returns: To process warranty claims and returns
• Improvement: To improve our website, products, and services
• Legal compliance: To comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Disclosure of Your Information

We may share your personal information with:

• Service providers: Companies that help us operate our business (payment processors, shipping carriers)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption on our website
• Secure payment processing through trusted providers
• Limited access to personal information on a need-to-know basis
• Regular security assessments

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order records are retained for seven years for tax and warranty purposes.

Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of consent: Withdraw your consent for us to use your information (this may affect our ability to provide services)
• Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site (Google Analytics)

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Children's Privacy

Our website and products are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada: